Warranty | Aurora Windows & Doors

LIFETIME WARRANTY ON VINYL WINDOWS

All products installed by Aurora Windows & Doors Ltd are warranted by the manufacturer subject to conditions contained in the manufacturer's warranty.

Lifetime Warranty on White Vinyl Frame and Vinyl Sash Members.
Lifetime Warranty on Insulating Glass.
Lifetime Warranty on Hardware.
15-Year Warranty on Paint Standard Colours.

10 YEAR LIMITED EXTERIOR DOORS WARRANTY

DOOR PANELS

Woodgrain and Smooth Fiberglass Doors:
Limited warranty of ten (10) years on smooth and woodgrain fibreglass doors. Door warpage is only considered a defect when the deflection exceeds 8mm or 5/16. All fibreglass slabs require multipoint locking system or warranty will be void.
Steel Insulated Doors:
Limited warranty of ten (10) years on steel doors. Door warpage is only considered a defect when the deflection exceeds 8mm or 5/16. All 8 foot slabs require multipoint locking systems or warranty will be void.

GLASS SEALED UNITS

Five (5) years from the date manufactured against seal failure and pressure cracks. Using harmful solvents or abrasive materials to clean sealed units or painted surfaces will void warranty.

PAINTED AND STAINED SURFACES
Stain Finish on Woodgrain Fiberglass Door:
Five (5) year warranty on stained fibreglass door panels against defects such as blistering or peeling. Uneven colouring is due to varying surface finish and is not classified as a defect in workmanship. Natural fading or damage done due to using harmful solvents or abrasive materials to clean any stained surface is not warranted. Due to normal weathering stained fibreglass products are subject to varying degrees of fading. The fading is beyond our control and does not constitute a defect. Therefore, we cannot guarantee an exact colour match in the event a component or product is required or replaced. All fibreglass doors must be resealed every two (2) years or the warranty is void.
Paint Finish on Smooth Fiberglass and Steel Insulated Doors:
Five (5) year warranty on painted smooth fibreglass and steel insulated doors against defects such as blistering, peeling and/ or flaking. Natural fading or damage done due to using harmful solvents or abrasive materials to clean any painted surface is not warranted. Due to normal weathering coloured, vinyl products are subject to varying degrees of fading. The fading is beyond our control and does not constitute a defect. Therefore we cannot guarantee an exact colour match in the event a component or product is required or replaced.

DOOR SWEEPS:
One (1) year warranty on door sweeps (under normal wear and tear conditions).

GENERAL EXCLUSIONS/LIMITATIONS ON LIABILITY:

1. Accident, abuse, misuse or neglect in handling, or operation, finishing, operation or maintenance.
2. Any third party product installed on top of the Product, including storm/screen doors, exterior grilles, etc.

25 YEAR LIMITED WARRANTY ON PATIO DOORS

Patio doors' vinyl frame and sash components are warranted against blistering and peeling, flaking, and corroding for a period of twenty five (25) years. All hardware is warranted against defects for two (2) years. Insulating glass panels are warranted against seal failure for twenty (20) years. Workmanship and mini blinds are warranted for a period of five (5) years. Exterior paint warranted for a period of ten (10) years to remain free of peeling, cracking and major discoloration not caused by exposure to sunlight heat, noxious or abrasive materials.

EXCLUSIONS FROM WARRANTY COVERAGE

Damages resulting from the following are excluded from coverage under this Warranty:

Exposure to harmful pollutants, the corrosion of non-vinyl product or components due to the proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
Any damage to the window or window components due to the settlement of building structure.
Any damage caused by wind, hail, lightning or other incidents of weather, natural disasters or severe weather conditions.
Minor imperfections in windows and doors that do not affect the product’s structural integrity or obscure vision.
Any window which has been repaired or modified by any person other than a factory-trained service technician or authorized Aurora Windows representative or any Non-factory add-on or replacement parts added to the Windows(s)
Any defect, malfunction or failure to perform, which has occurred because of unreasonable used, improper application of the failure to perform reasonable or necessary maintenance, accidental damage and negligence, and improper care.
If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or damaged components without notifying Aurora Windows prior to installation.
Condensation on windows, which may occur as a natural result of humidity within the house or building area. Please refer to https://www.nrcan.gc.ca for condensation prevention tips.

Aurora Windows and Doors Ltd reserves the right to discontinue or modify any of its products without prior notice to the original purchaser. In the event of such discontinuance and / or change, Aurora Windows and Doors Ltd shall not be liable to the original purchaser. In the extreme circumstance a product covered by this warranty be unavailable, Aurora Windows and Doors Ltd reserves the right to substitute a product of equal quality or price, according the Aurora Windows and Doors's sole discretion.

INSTALLATION WARRANTY

Aurora Windows and Doors Ltd., in addition to any manufacturers warranties, offer a 5 Year Workmanship Warranty*(exclusions apply).

This warranty is offered only on products or services supplied and installed by Aurora Windows and Doors Ltd. The warranty on the products installed will be in accordance with the specific manufacturer of that respective product.

The warranty offered excludes all storm doors, doorknobs, locking devices, caulking or accent, and accessory hardware as they are subject to weather and seasonal changes resulting in required regular maintenance and adjustment. No warranty on framing and cutouts. No warranty on seal units installed separately.

Aurora Windows and Doors Ltd. will not be liable for and this warranty does not apply or extend to all defects or damages as a result of vandalism, abuse, accident, neglect, natural disasters, improper handling, inappropriate maintenance, or any item that would be considered to be a normal periodic adjustment. This warranty does not apply to defects or damage caused by improper ventilation, heating or condensation due to excess humidity. This warranty will cover the remedy of the faulty workmanship and does not cover any incidental or coincidental work caused by such.

This warranty is extended to the original purchaser and cannot be conveyed or transferred to any subsequent purchasers. This warranty is only valid on personal residences where the homeowner occupies the residence year-round.

To achieve performance under this warranty contact our Service Department at the contact on the right with proof of purchase.

When you are making a claim we will require the following information:

Identify the product that is involved
The date of purchase and /or installation
A complete description of the defect
The address where the product can be inspected
Your name
The telephone number(s) where you can be reached
Your email address
Original invoice number(s)

Failure to provide this information may result in a delay in processing your request.

WINDOW CONDENSATION

Windows serve as visible areas for moisture to condense, warning you that there is too much moisture inside your home. Windows do not cause condensation. Water on windows is condensation, and it can be a problem. However, it's not a window problem, and the solution does not come from the windows.

What is condensation?

The old windows were drafty and allowed a lot of the moist air to escape to the outside without settling on the window. The new windows are tightly sealed and are keeping the air inside. Condensation is a result of high levels of moisture in the air. At certain temperatures, certain percentages of humidity are required for condensation not to occur. Because your new windows are more efficient, the difference between the indoor and outdoor temperature is greater, meaning the air is more likely to turn to condensation when it touches the surface of the glass. Similarly, because your new windows don’t lose as much heat, or as quickly, you are more likely to have higher levels of moisture in the air in your home, making your windows more prone to condensation. Low-e coatings on high-performance windows make the glass more energy efficient by reducing heat loss. However, if the night has been cool and calm and the air is humid, condensation may form on the outside surface of the glass around sunrise. Proper air circulation near windows is also necessary to minimize condensation. Airflow across the glass surface helps to keep it warmer, and that is one reason heat sources such as central heating vents and electric baseboards are located beneath windows in many homes. Deep window sills, closed drapes and blinds, and even nearby furniture can block air movement and allow cool air to pool near a window, which can lead to condensation on the glass. Condensation is the result of high humidity that produces a "fog" once it hits a colder surface. The humidity is caused by excess water vapor in the home. This is commonly seen in a foggy mirror after a hot shower. Condensation usually occurs first on windows because glass surfaces have the lowest temperature of any of the interior surfaces in the home.

What causes high humidity?

Humidity comes from excess water vapor in the air. All homes have a certain level of moisture due to household activities. Activities such as showering/bathing, cooking, laundry, and dishwashing can add up to five pounds of water vapor into the air daily! Other moisture-producing agents include plants, heating systems and humidifiers.
Seasonal changes, quick changes in temperature, reconstruction and remodeling can also add excess humidity temporarily into the air. During construction, large quantities of water are displaced into the air from building materials such as concrete, plaster, taping, etc. After one season of heating it will commonly dry out and your condensation problems will disappear.

Why wasn't it always there?

Old drafty windows allow moist interior air to escape through inefficient seals and cracks. Today's technology produces more energy-efficient, "tighter" homes. This is great for keeping your home more comfortable, quieter, and cleaner, BUT by sealing your home you are also keeping moisture in. In today's homes, it is very easy to build up extremely high levels of humidity.

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