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Warranty provided by the manufacturer:

  • Lifetime Warranty on White Vinyl Frame and Vinyl Sash Members.
  • Lifetime Warranty on Insulating Glass.
  • Lifetime Warranty on Hardware.
  • 15-Year Warranty on Solar Bond™ Paint Standard Colours.
  • No Charge Warranty Transfers.
  • Non-Prorated

Exclusions from Warranty Coverage:

Damages resulting from the following are excluded from coverage under this Warranty:

Exposure to harmful pollutants, the corrosion of non-vinyl products or components due to the close proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
Any damage to the window or window components due to the settlement of building structure.Any damage caused by wind, hail, lightning or other incident of weather, deemed as an act of Nature.Minor imperfections in windows and doors that do not affect the product's structural integrity or obscure vision.Any window which has been repaired or modified by any person other than a factory-trained Service Technician or authorized Vinylbilt representative or authorized Aurora Windows and Doors representative or any Non-Vinylbilt add-on or replacement parts added to the Window(s)Any defect, malfunction or failure to perform, which has occurred because of unreasonable use, improper application or the failure to perform reasonable or necessary maintenance.If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or damaged components without notifying Aurora Windows and Doors Ltd.prior to installation.Condensation on windows, which may occur as a natural result of humidity within the house or building area. Please refer tohttp://www.nrcan.gc.ca/ for condensation prevention tips.

Click here to register your warranty

To achieve performance under this warranty contact our Service Department at the contact on the right with proof of purchase.

When you are making a claim we will require the following information:

  • Identify the product that is involved
  • The date of purchase and /or installation
  • A complete description of the defect
  • The address where the product can be inspected
  • Your name
  • The telephone number(s) where you can be reached
  • Original invoice number(s)

Failure to provide this information may result in a delay in processing your request.