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Aurora Windows and Doors Ltd., in addition to any manufacturers warranties, offers a 5 Year Workmanship Warranty on all installation work.

This warranty is offered only on products or services supplied and installed by our company. The warranty on the products installed will be in accordance to the specific manufacturer of that respective product.

The warranty offered excludes all storm doors, doorknobs, locking devices, caulking or accent and accessory hardware as they are subject to weather and seasonal changes resulting in required regular maintenance and adjustment.

Aurora Windows and Doors Ltd. will be not be responsible for any abuse, neglect, or any item that would be considered to be normal periodic adjustment. This warranty will cover remedy of the faulty workmanship and does not cover any incidental or coincidental work caused by such.

This warranty is extended to the original purchaser and cannot be conveyed or transferred to any subsequent purchasers. This warranty is only valid on personal residences where the homeowner occupies the residence year around.

To achieve performance under this warranty contact our Service Department at the contact on the right with proof of purchase.

When you are making a claim we will require the following information:

  • Identify the product that is involved
  • The date of purchase and /or installation
  • A complete description of the defect
  • The address where the product can be inspected
  • Your name
  • The telephone number(s) where you can be reached
  • Your email address
  • Original invoice number(s)

Failure to provide this information may result in a delay in processing your request.